Every call deserves an answer.
Sky answers your customers, understands their requests and takes action, even when you’re busy.
The incoming call
A call comes in. Sky answers.
No ringing out, no voicemail: the call is picked up straight away.
The conversation
It listens, it understands, it answers.
A real conversation, in the caller’s language. No menu, no keys to press.
Sky takes action
From the request to the booked appointment.
During the call, Sky checks your SkyVoice calendar and books a slot that is really free.
It searches
It checks availability for the requested day, straight in your calendar.
It finds
It offers a slot that is free in your calendar, then checks it again before booking.
It books
The appointment is saved and the customer gets a confirmation by SMS.
What the agent does
Everything you expect from a good front desk.
Answer incoming calls
(The phone rings)
SkyDemo Business, hello! How can I help?
Call picked up straight away
Understand requests
I wanted to know if I could come earlier… I mean, move my appointment forward.
SkyYou’d like to move your appointment earlier, is that right?
Request understood: reschedule
Book appointments
Do you have anything tomorrow?
SkyI have 1:00 tomorrow. Shall I book it?
Appointment booked
Reschedule or cancel
I need to cancel my Wednesday appointment.
SkyDone, your Wednesday appointment is cancelled.
Appointment cancelled
Answer frequent questions
Are you open on Saturdays?
SkyYes, Saturday mornings, from 9 am to 1 pm.
Answer from your information
Transfer to a human
I’d rather speak to someone.
SkyOf course, I’ll put you through to the team.
Call transferred
Demo · fictional data