Security
Security isn’t an option, it’s the architecture.
Isolation between organizations
No tool the agent can call ever takes another organization’s data as an argument, enforced at the model layer, not by a prompt rule. A customer’s account can only ever reach its own callers’ data, never another organization’s on the platform.
Confirmation in writing
Every appointment is confirmed by SMS or WhatsApp, leaving a verifiable record, not only a spoken promise on the call.