Legal & professional services
Every consultation request screened and booked, on any channel, without a leaked detail.
A prospective client might call, message the firm's WhatsApp, or DM the LinkedIn-adjacent Instagram page. On every one, SkyVoice takes the same discipline: gather contact details and the reason for the call, book the consultation, and never discuss case specifics.
One agent, six ways in
Every channel follows the same rule: schedule the conversation, never have it. Confidential details stay for the actual consultation, not for a chat window.
Phone
Screened and booked, nothing more
A caller describes a legal issue in broad strokes. The agent captures the contact details and the reason, books a consultation slot, and never ventures an opinion on the case itself.
A consultation booked without a call
A prospective client messages the firm's WhatsApp asking about representation. The agent gathers what it needs to book the slot, and leaves the substance for the actual meeting.
DM after a client-education post
Someone DMs after a post explaining a type of case, asking if the firm can help with something similar. The agent books a consultation slot and stops there.
Messenger
The firm's page inbox, actually staffed
A message to the firm's Facebook page gets a real, prompt reply, contact details captured, a consultation slot offered, and nothing about the case discussed.
TikTok
The legal-explainer comment, turned client
A short explainer video draws a DM asking for help with a similar situation. The agent books the consultation and defers every specific question to the actual meeting.
Website chat
Booked from the practice-areas page
A visitor reading about a practice area asks the site's chat widget for a consultation and books one directly, same discipline as every other channel.
Strengths
- Screens and books consultation calls without exposing anything confidential, on any channel a prospect uses.
- Transfers to a human the instant a caller or message asks for one.
- Captures contact details and the reason for the call, ready before the meeting starts.