Privacy
Privacy policy
Zuletzt aktualisiert: [Last-updated date to be provided]
Working draft, not reviewed by a lawyer. Not to be treated as final before validation.
Who we are
SkyVoice is published by Skylerlabs AI, a [legal form to be provided] registered in Morocco under company number RC [To be provided], with registered office at [To be provided].
Data controller
[To be provided: legal name, business form, address, and contact of SkyVoice’s data controller.]
Data collected
Account data (our customer): name, company, email, phone number, and payment method, processed by Stripe or the Moroccan payment provider, never stored by us in clear text. Data about the end caller (your customer's customer): call audio, transcript, phone number, and any information given during the call (name, appointment request, etc.).
Purposes
To provide the service (answer the call, book the appointment, send the confirmation), improve service quality, and meet legal obligations.
Legal basis (GDPR, for European visitors and customers)
Performance of a contract, legitimate interest, and consent where required.
Call recording and transcription
Every call is recorded and transcribed so the service can work as described (playback, history, quality improvement). [À FAIRE VALIDER PAR UN JURISTE: in several countries the caller must be informed they are being recorded, sometimes via an audio message at the start of the call. Verify the requirement per target country before international launch.]
Retention period
[To be provided: exact retention for audio recordings, transcripts, and customer records, agreed with the business customer and applicable law. Must not be left vague indefinitely, and must match what’s actually enforced in the database.]
Who has access
A customer (the business using SkyVoice) can only access the data of its own callers, strict isolation between organizations, already a confirmed and documented product guarantee.
Third-party processors
Cloud hosting, voice AI, SMS/WhatsApp, and payment (Stripe / the Moroccan provider), listed by category. [Name each specific provider if that level of detail is wanted, without exposing infrastructure unnecessarily.]
Your rights (GDPR)
Access, rectification, erasure, portability, and objection. To exercise any of these rights, contact us, see “Contact” below. [To be provided: the applicable data-protection framework and jurisdiction (see “Governing law” in the Terms), and the concrete process under it.]
Contact
For any question about personal data: contact@skyvoiceai.com (or privacy@skyvoiceai.com).